Customer care
Shipping, returns & exchanges
Every ZIRRO CONCRETE piece is produced and shipped by our fulfilment partner Printful. Orders are made to order, so there is a short production window before anything ships. Below is exactly what to expect and what to do if something isn't right.
Delivery times
Production takes 2–5 business days. Transit starts after that. Estimates below are total door-to-door business days and exclude weekends, public holidays and customs delays. Rates shown are exactly what you'll see at checkout.
| Region | Total delivery | Rate | Free shipping threshold |
|---|---|---|---|
| United States — Standard | 5–10 business days | $15.00 flat | — |
United States only
We sell and ship within the United States only, including all 50 states and DC. We don't ship internationally, to APO/FPO addresses, or to freight forwarders. Email zirroconcrete@gmail.com and we'll tell you the moment your region opens.
- — Standard US shipping is a $15.00 flat rate on every order.
- — US sales tax is calculated by Shopify Tax at checkout, using the destination address you enter. The rate and amount are shown before you pay. All prices are in USD.
- — Tracking is emailed automatically the moment your parcel leaves the facility.
- — Multi-item orders can ship in separate parcels; you'll get a tracking link for each.
- — Wrong or incomplete address? Email us within 24 hours of ordering and we'll fix it before production starts.
Returns
You have 30 days from the delivery date to request a return, from a US address. Items must be unworn, unwashed, free of odour and marks, and have all original tags attached.
Start a US return or exchangeHow to return
- 1. Email zirroconcrete@gmail.com with your order number, the item(s) you're returning and the reason.
- 2. We reply within 1–2 business days with a return authorisation number and the return address.
- 3. Pack the item in its original packaging where possible and write the authorisation number clearly on the outside.
- 4. Ship it with a tracked service and send us the tracking number. Return postage is paid by the customer unless the item is faulty or we sent the wrong thing.
- 5. Once inspected, your refund is issued to the original payment method within 5–10 business days. Original shipping costs are not refunded.
Not eligible for return
- — Items returned after the 30-day window.
- — Worn, washed, altered or damaged items.
- — Final-sale and archive-clearance pieces (marked at checkout).
- — Gift cards.
Exchanges
Wrong size or want a different colourway? Exchanges follow the same 30-day window.
- 1. Email zirroconcrete@gmail.com with your order number and the size or piece you want instead.
- 2. If your replacement is in stock we reserve it for 7 days while your return is in transit. If it's sold out, sign up for a back-in-stock alert on the product page and we'll hold your exchange credit.
- 3. Send the original item back with your authorisation number.
- 4. Your replacement enters production the day we receive the return — add the standard 2–5 day production window plus transit for your region.
- 5. Your first exchange per order ships free. Return postage on exchanges is still paid by the customer.
Faulty or wrong items
If your order arrives damaged, misprinted or simply isn't what you bought, email zirroconcrete@gmail.com within 14 days of delivery with photos of the item and the packing slip. We cover return shipping and send a replacement or full refund — your choice, no restocking fee.
Parcel marked delivered but missing? Let us know within 21 days of the ship date so we can open a carrier claim.